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Return Policy Page

❖ Items purchased from Ceylon Plaza may be returned within 14 days of delivery.

❖ Information about products that cannot be returned is displayed.

❖ In event of receiving a refund the buyer shall return the item.

❖ Failure to send back an item that is expected to be returned will result in a charge.

❖ Some Seller’s return policy may be different from Ceylon Plaza's return policy depending on the nature of the item/goods.


Reasons for return an item - Delivered Products
❖ Damage/defective (Physically destroyed or broken/unable to switch on)
❖ Incomplete (missing / or accessories)
❖ Incorrect (wrong product / size / color / expired / fake item)
❖ Is does not match product description or picture (Not as advertise)
❖ Does not fit (size is unsuitable)

Please note that curtained items are classified or marked as non-refundable on the site are
not entitled for return


❖ In order to return, the item must be unused, unworn, unwashed, and free from any flaws.
❖ If the product is returned in spoiled condition, the same will be returned .
❖ The product must be returned with all the original tags, user manual, warranty cards, freebies and accessories 
❖ The item shall be returned in its original and undamaged manufacturer packaging or box.
❖ Ceylon plaza reserve the rights to reject any demand for a refund made by you, if your items are dose not encounter above condition.
❖ The time mandatory to complete a refund depends on the refund method you have selected.


Payment MethodRefund time
Debit/Credit Card14 days
Cash on delivery14 days





Ceylon Plaza | Elevate Your Online Shopping Experience

Welcome to Ceylon Plaza, where online shopping becomes an exhilarating journey of convenience, speed, and affordability in Sri Lanka. As the forefront multi-vendor system meticulously managed by the Industrial Development Board Sri Lanka, Ceylon Plaza invites you to explore an extensive array of chic, stylish, and timeless collections. From consumer electronics to home appliances, and spanning across various fashion genres, our platform ensures a diverse and satisfying shopping experience. With a commitment to quality, authenticity, and convenience, Ceylon Plaza features products exclusively from verified sellers across the country, offering you confidence in your purchases. Revel in the ease of ordering your desired items from the comfort of your home, and benefit from our reliable supply and logistic service that guarantees swift and secure deliveries. As a dynamic multi-vendor system, Ceylon Plaza thrives on collaboration, bringing together a myriad of sellers to provide a wide variety of products and competitive prices. Managed by the esteemed Industrial Development Board Sri Lanka, Ceylon Plaza stands as a symbol of credibility, assuring you a secure and efficient online shopping environment. Experience the future of online shopping at Ceylon Plaza – your ultimate destination for quality, variety, and unparalleled convenience. Happy shopping!